The Worst Experience at a Restaurant Ever! (720)

For softball, we love going to Red Robin. It's one of our go-to for whenever we go out together. What is better than shakes and fries. We practice Sunday's 4:00-5:30, and it was suggested last week that we go out for dinner afterward for team bonding. We had it all planned, well for the most part, and went after practice was finished tonight. (This story is hot off the press!) We arrived there around 6:00, we received waters right away then proceeded to order. Which consisted of 6 shakes and 9 burgers. We got our shakes pretty quickly. For only having one shake maker and having to make a lot of them, it was fine (enough). The only complainant was that they were very melted. Its whatever, I currently have a sore throat so it felt good on my throat, I was happy, everyone was happy. Although one of the girls that did not order a shake, wanted one. Our server came with our shakes and said "good thing you ordered now, we just ran out of ice cream." So my teammate that wanted one, couldn't get one. If you aren't familiar with Red Robin shakes, you can order just a regular or a monster. A monster is when you get the "extra" that is made and doesn't fit in your cup. We all ordered monsters so I was nice and gave her my extra. Totally cool, all's good. Then our food came right away, super good service up until after the food was done. All our food was there, all correct as ordered. We enjoy, and get loads more of fries. We are all happy, its now around 6:50. We are all high schoolers we all procrastinate on homework, so we all have lots to do. Like we really need to get out of there right away. We have sisters on the team, so they were paying together. Our serving left to get our checks, all split up correctly. We don't get our checks for an HOUR LATER. ONE HOUR! We are all sitting there on our phones, trying to figure out what is taking so long, like how hard is it to separate checks. They have the tablets on the table that contain ways to order food, drink, and play games. You can also pay your check on there. Some of us are paying with cards, so we could potentially pay on there. So we try it and we can separate it out, so we press the call server button. Its around 20-30 minutes later that another server comes by and asks if there is anything he can do. We tell him that we just need our checks. He then tells us that "we got the good server tonight" being totally sarcastic. He starts clearing our table, also keep in mind that we haven't had anything taken off the table, so it is super messing and full. He also gets us more water. He was super helpful so thank you to him. Still waiting for our checks, we are texting our parents, doing spit balls, and totally contemplating walking out. Like it was getting ridiculous. We all have homework to do, it is a school night and we need to get home. We finally get our checks around 7:35. We pay right away and then it is another 10-20 minutes before we even got our money back. I get home and my parents are mad, so my dad decides to call the place. We go to Red Robin from time to time and have great service. So he calls and talks to the manager. Well, he was one of the people that was helping to take care of the problem of splitting the checks. Only the waitress told her manger that they we were only waiting 10 minutes. No! that is not okay, we were waiting at the table forever. You do not need to lie about it, tell the truth something more can be done. We received no discount or anything for the time that we were sat there waiting. We were patient, we didn't say anything any worker, like lets get it on. I wish that next time they can be more helpful, not a good experience and we have a lot of homework to do!